 | Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles, responsibilities, and objectives between a company's IS department and one of its business areas. Use this document as-is or customize it to meet your needs.
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Showing posts with label Leadership. Show all posts
Showing posts with label Leadership. Show all posts
Sunday, 17 November 2013
Service Level Agreement Template
Streaming Media Policy
 | Several independent surveys confirm worldwide streaming media use has grown significantly. While there are many legitimate business applications for streamed audio and video files, much streaming media content is strictly entertainment-based and serves no enterprise value. This policy applies to all employees, contractors, consultants, temporaries, and other users, including those users affiliated with third parties whose work necessitates the use of the Internet. It helps dictate whether and how streaming media may be used in the organization. Use this policy as-is or customize it to meet your needs.
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IT Physical Security Policy
 | Protect your organization's hardware, software, and data from exposure to persons (internal or external) who could intentionally or inadvertently harm the organization and/or damage physical assets, with this policy.
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Disaster Recovery and Business Continuity Plan
 | Organizations, regardless of size, should have a IT Disaster Recovery and Business Continuity Plan. This plan helps to create policies that address critical elements and processes that should be considered and implemented before a crisis occurs. The plan provides a roadmap organizations can follow to implement sound disaster recovery and business continuity processes. It's aimed at the IT department, and requires cooperation, coordination, and support from the organization's executive staff to properly design, implement, and maintain an effective disaster and business continuity plan. The plan is designed to achieve goals such as:
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Remote Access Policy
 | TechRepublic's Remote Access Policy describes the organization's guidelines and processes for requesting, obtaining, using, and terminating remote access to networks, systems, and data.
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Outsource Provider Security Policy
 | TechRepublic's Outsource Provider Security Policy will help you outline the requirements for safely outsourcing your organization's operations, systems, and data.
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Insider's Guide To Better IT Leadership
 | These seasoned pros and leading IT thinkers offer you tons of practical tips on increasing IT's influence in the enterprise, and reaping the associated personal and professional rewards.Get the benefit of strategic IT consulting services without having to shell out thousands of dollars.
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The Metrics Of IT: Management By Measurement
 | Good metrics should be used to guide the development of strategic objectives, narrow investment opportunities to minimize wasted capital, and continually evaluate status to ensure that progress is being made. This report offers a comprehensive look at...
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500 Things Every IT Manager Needs to Know: Volume 1
| TechRepublic's 500 Things Every IT Manager Needs to Know: Volume 1 helps IT managers face a variety of challenges, from improving team productivity, hiring the right people to manage your budget, and developing your career; all which require both technical knowledge and business savvy.
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500 Things Every IT Manager Needs to Know: Volume 2
 | To be a successful IT manager, you must be able to oversee people and projects, participate in planning and decision-making, communicate effectively, and make the right choices to advance your career. TechRepublic's 500 Things Every IT Manager Needs to Know: Volume 2 offers solutions, strategies, and practical advice for dealing with these challenges.
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Telecommuting Policy
 | TechRepublic's Telecommuting Policy defines a formal system and guidelines for setting up staff members to work from home.
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Travel and Entertainment Expense Policy
 | TechRepublic's Travel and Entertainment Expense Policy will help you define guidelines and procedures for incurring and receiving reimbursement for travel and entertainment expenses.
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Research: SMBs discuss current status and future adoption plans of new technologies
| A recent TechRepublic SMB survey focused on the current status and future adoption plans of transformative technologies.
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Support Specialist Policies and Training
 | TechRepublic's Support Specialist Policies and Training product provides templates to help you create customized Support policies, as well as presentations to get users up to speed on...
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500 Things You Need to Know to Succeed in Your IT Career: Volume 2
 | TechRepublic's 500 Things You Need to Know to Succeed in Your IT Career: Volume 2 will help you develop the knowledge and skills you need to advance your career and excel as an IT professional. It contains tips, advice and strategies on all facets of achieving career success, and bouncing back from a layoff.
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Research: The CIO as business catalyst - Role, relevance and value
| Find out about the relevance of the modern-day CIO in this new Tech Pro Research report, with 296 participants sharing opinions on the role of the CIO within their organizations. Tech Pro Research conducted the online survey in September 2013 to find out whether the key decision maker for IT strategies is still the CIO, or whether the CIO's responsibilities and influence is being assumed by others, whether internally or externally. Read the results of the survey in the report The CIO as business catalyst: Role, relevance and value.
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